rbajy's Privacy Policy — Your Data Is Our Responsibility
Protecting your personal information is our top priority. This policy explains how rbajy collects, uses, and stores your data.
1. Introduction & Scope
rbajy ("we", "our", or "platform") is a trusted online gaming service in Bangladesh. We take the personal privacy of our users very seriously. This Privacy Policy ("Policy") describes how rbajy collects, processes, stores, uses, and where necessary shares your personal information with third parties.
This policy applies to everyone who accesses our website rbajy.lat and uses our services. By using our services or creating an account, you are considered to have agreed to the terms of this privacy policy. Our services are intended for persons aged 21 and above only.
Topics covered in this policy include: types and methods of data collection, purposes for which data is used, technical measures for data protection, conditions for sharing data with third parties, cookie policy, and user rights. For any questions, contact us at: [email protected].
2. What Information We Collect
rbajy may collect various types of information — some you provide directly, and some is collected automatically while you use the service. These are described in detail below.
2.1 Information You Provide
When you register an account on rbajy, use our services, or contact us, you may be required to provide the following information:
- Full name and date-related information required for age verification
- Active email address
- Mobile number (for identity verification and transaction confirmation)
- General area of residence (Bangladesh)
- Payment information — bKash, Nagad, Rocket, or Upay number, or bank account details
- Government-issued identity document information for identity verification
- Contact messages and support requests
2.2 Automatically Collected Information
When you browse or use the rbajy platform, the following technical information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Pages visited and time spent on them
- Referral source (where you came from before arriving at the site)
- Session information and cookie data
- Gaming activity and transaction history
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as: identity verification agencies, payment processors (bKash, Nagad, Rocket, Upay), and anti-fraud service providers. This information is used solely to ensure account security and prevent fraud.
3. Purposes of Data Use
rbajy uses the information it collects only for legitimate and clearly defined purposes. We never collect your information unnecessarily. The main purposes for which we use your data are listed below:
Account Management
To create, verify, and securely maintain your account and confirm your identity.
Financial Transaction Processing
To process deposit and withdrawal requests and ensure transaction security.
Customer Support
To answer your questions, resolve issues, and provide assistance via live chat.
Security & Fraud Prevention
To detect suspicious activity, keep accounts secure, and maintain the integrity of the platform.
Legal Compliance
To comply with applicable laws and regulations and follow the directions of regulatory bodies.
Service Improvement
To analyze user experience and improve the quality of the platform and develop new features.
We never sell your personal information to third parties. Your data is not shared for marketing purposes without your consent.
4. Data Protection & Security Measures
rbajy uses industry-standard security technology to keep your personal information safe. Our security measures are as follows:
4.1 Encryption Technology
Our website and all data transmissions are protected by SSL (Secure Socket Layer) encryption. This means that all information exchanged between your browser and our servers is encrypted and cannot be decoded by any third party.
4.2 Data Storage & Access Control
Your information is stored on secure servers. Only authorised rbajy staff who require access to the data for their work can view it. We follow strict internal policies that prevent unauthorised access.
4.3 Payment Information Security
Information related to financial transactions — bKash, Nagad, Rocket, Upay numbers and bank details — is stored with the highest level of encryption. This information is never stored directly on our servers; instead, secure payment gateway technology is used.
4.4 Regular Security Reviews
rbajy conducts regular security audits. If a security incident occurs that may affect your information, we will notify you in a timely manner and take the necessary steps.
Please note: No method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but keeping your password safe is also your responsibility. Never share your login details with anyone else.
5. Sharing Information with Third Parties
rbajy never sells or transfers your personal information to third parties for money or for advertising purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Operating our services requires the assistance of certain trusted third parties, such as: payment processors (bKash, Nagad, Rocket, Upay and bank transfer services), hosting and technology service providers, and identity verification agencies. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements.
5.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases we will provide only the minimum information necessary.
5.3 Business Transfers
If in the future rbajy undergoes a business merger or acquisition, user data may be transferred. In such circumstances the new entity will also be bound to uphold the same privacy standards. We will notify you before any such change takes place.
5.4 With Your Consent
Outside of the cases above, we will not share your information with any other party without your explicit consent.
6. Cookies and Tracking Technologies
rbajy uses cookies and similar technologies to improve the user experience and operate the service.
6.1 What Are Cookies?
Cookies are small text files stored in your browser. They help our website remember your preferences and keep your session active.
6.2 What Types of Cookies Do We Use?
- Essential cookies: Essential for the core functionality of the website — maintaining login sessions, security verification, etc. The site cannot function properly without these.
- Functional cookies: Used to remember your language preferences and settings.
- Analytical cookies: Used to understand which pages are visited most, helping to improve the service.
6.3 Cookie Controls
You can accept or decline cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the website to stop working.
7. Data Retention Period
rbajy does not store your information indefinitely. We retain data only for as long as necessary to fulfil the purpose for which it was collected.
7.1 Data for Active Accounts
We retain your information for as long as your account remains active. This data is used to provide you with uninterrupted service.
7.2 After Account Closure
Even after your account is closed, records of legal obligations and financial transactions are retained for the period required by law. After that period, the data is securely deleted.
7.3 Technical Logs
Server logs, access records, and similar technical data are generally retained for a short period and used for security purposes.
8. Your Rights
As a user of rbajy, you have certain important rights regarding your own information. We respect these rights.
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes.
Right to Data Portability
You can request to receive your information in a common format.
Right to Restrict Processing
In some circumstances you can request that processing of your information be temporarily suspended.
To exercise any of the rights above, contact us at: [email protected]. We will respond to your request in a timely manner.
9. Protection of Minors
rbajy's services are strictly intended for persons aged 21 and above only. We do not knowingly collect information from any person under the age of 21.
If we become aware that a person under the age of 21 has created an account, we will immediately delete that account and the associated data. Parents or guardians who believe their child has accidentally created an account should notify us at [email protected].
Our age verification process ensures that only adults can use our services.
10. Changes to This Policy
rbajy may update this privacy policy from time to time. If any significant changes are made to the policy, we will clearly note them on this page and, where applicable, notify you directly.
Continuing to use our services after a revised policy is published will be considered as your acceptance of the new policy's terms. We therefore recommend reviewing this page regularly.
11. Contact Us
If you have any questions, concerns, or data-related requests about this privacy policy, feel free to contact us. Our support team is available 24/7 in both Bengali and English.
Live Chat Support
Our live chat is available seven days a week, 24 hours a day. It is the fastest channel for immediate assistance.
Email Support
For detailed questions or formal requests, email us at:
[email protected]
To learn more, read our About Us page, or review our Terms & Conditions. For responsible gaming guidelines, visit the Responsible Gaming page.